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Privacy Policy

                      PRIVACY STATEMENT

  1. About us

We are GO Sharing (hereinafter: ‘Go Sharing’, ‘we’ or ‘our’). GO Sharing offers shared (electric) mobility as a new, flexible form of transportation. Our vision is to contribute to a green planet with mobility owned by everyone, shared by everyone. Through our shared (electric) vehicles, we connect cities in a fun and sustainable way for everyone. By sharing, we all contribute to a greener planet.

We offer our services via our application (the ‘App’). You can find more information about our services on our website, go-sharing.com (the ‘Website’). Our services, App and Website will collectively be referred to as the Services.

In this Privacy Statement we explain which personal data we may process when you make use of our Services. We also explain for which purposes we may use the personal data, and how we store them. This Privacy Statement applies to the Services provided by GO Sharing B.V., GO Sharing Austria GmbH and GO Sharing Spain S.L.

  1. Privacy and the Privacy Regulation

Go Sharing is committed to respecting your privacy and protecting your personal data. We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation on the protection of personal data (collectively referred to as ‘Privacy Regulation’). We determine the purposes and means of the processing activities described in this Privacy Statement. This means we act as Controller within the meaning of the Privacy Regulation.

  1. How We Use Your Personal Data?

Below is an overview of the personal data we may collect from you when you use our Services, including for which purposes we may use the data, and the legal basis thereof. We may also use cookies on our Website. Further information on this can be found in the Cookie section below..

When you use our App:

 

PERSONAL DATA PURPOSE(S) LEGAL GROUND(S)
 

Registration via phone number:

 

Phone number, first and last name, email address (City, Street, Number and Postal Code)

 

Registration via social account:

 

Data from your Apple, Google or Facebook account (i.e. name, age, email address and profile picture) and the eventual other Personal Data you provide us Access to.

  

We use these data to:

 

·         register you as a user of the App;

·         create an account for you within the App;

·         improve the usability of our Services;

·         send you notifications;

·         and (re)target you on social media for marketing and advertising purposes.

  

We may process these data because this is necessary to perform our contract with you, i.e. to provide you the Services available through our App. We may process the additional Personal Data that you have provided through your social account based on your  consent.

 

In most cases, this consent can be withdrawn in the settings of your social account. We may only send you notifications on your device, if you gave us your permission to do so. You can always withdraw your consent within the App and within the settings of your device.
 

Driving License Verification:

 

A photo of yourself and a photo of the front and back of your driving license (including photo, name, date of birth and dates of issue & valid until)

 

  

We use these data to:

 

verify your driving license and thus your permission to drive.

  

We may process these data, because this is necessary to perform our contract with you, i.e. to verify whether you are suited to use our vehicles as part of the Services.
Location:

 

Location of the device you use for the use of our Services.

 We use these data to:

 

·         see where you are currently located and show you available vehicles nearby; and

·         ensure that you can reserve and (un)lock a vehicle if you are close to the vehicle.

 We may process your location data because this is necessary to perform our contract with you, i.e. to enable you to reserve and (un)lock one of our vehicles.

 

 
 

Details of your rides:

 

Vehicle license plate, pick-up and drop-off location of the vehicle, route, distance, time, duration and price of the ride.

  

We use these data to:

 

·         give you an overview of your rides;

·         give you an overview of the price of the ride and invoice you accordingly;

·         match (received) fines at GO Sharing with the relevant user (see more information below);

·         finetune our value proposition and our Services to your needs;

·         locate our vehicle at the pick-up and drop-off location and track the location of our vehicle during the ride.

 

  

We may process these data, because this is necessary to perform our contract with you, i.e. to show you your previous rides incl. the costs thereof.

As for the received fines, we may process these data to perform our contract with you, i.e. to forward the received fines to the relevant user (see more information below).

 

Moreover, we also have a legitimate interest to process such information to ensure that the fine is matched with the right user.

 

As for the location of the vehicle, we have a legitimate interest to process such information to protect our properties (e.g. against loss or theft).
 

Payment information:

 

Payment method (credit card, Sofort or iDeal) and payment details (i.e. account number, account holder, payment amount, time of transactions, applicable taxes etc).

 

  

We use these data to:

 

  • send you invoices;
  • process and administer payments;
  • include in our (financial) administration to comply with Tax and Customs Administration regulations; and
  • to charge (traffic)fines (the Fine) and penalties on the basis of the Terms of GO Sharing (the Penalty).
  

We may process these data, because this is necessary to perform our contract with you..

 

We are also legally obligated to process and/or share (some of) these data for/with the national tax authorities.

 

 

 

When you contact us, or we contact you:

 

PERSONAL DATA PURPOSE(S) LEGAL GROUND(S)
 

If you contact us:

 

Your name, email address and/or telephone number (depending on how you contact us), and the content of the correspondence between you and GO Sharing.

  

We use these data to:

 

  • answer your questions and/or handle complaints.
  • support you in using our Services; and
  • improve our Services as a result of questions and feedback received from users.

 

 

  

We may process these data, because we have a legitimate interest to contact and assist you based on your comment or question and to improve our Services as a result of the questions and feedback we receive.

 
 

If we contact you regarding a Fine and/or Penalty:

 

Your name, contact information (email address, phone number and/or address) and rides during the time frame of the Fine/Penalty.

 

Please note: Fines are sent to the owner of the vehicle, i.e. GO Sharing. We will forward this fine to the user that was driving the vehicle at the timestamp of the fine.

 

  

We use these data to:

 

·         match the received Fine/Penalty with the user of the vehicle;

·         contact the relevant user to announce the Fine/Penalty; and

·         forward/send the Fine/Penalty to the relevant user.

 

  

We may process these data, because we need these Personal Data to perform our contract with you, i.e. to forward (and collect) received Fines and Penalties to the users that have caused such Fine/Penalty.

We may process these data, because we have a legitimate interest to contact you.

 

 
 

Newsletters: 

Email address and name.

 

  

We use these data to:

send you service notifications about the Services you are using.

 

  

We may send you newsletters, if you gave us your consent.

If you are a user of our Services, we may send you newsletters based on our legitimate interest to inform you about similar Services.

It is always possible to unsubscribe from our newsletter via the link at the bottom of each newsletter.

 
 

Service notifications:

 

Email address and name.

  

We use these data to:

send you service notifications about the Services you are using.

 

  

We may send you service notifications, because we have a legitimate interest to inform you about service updates that are relevant for your use of the Services.

 
 

Via our social media pages:

 

Information you make public, when you leave a comment or otherwise post something on our social media channels.

 

  

We use these data to:

·         contact you via our social media channels; and

·         process your feedback left on our social media channels.

 

 

  

We may process these Personal Data, because we have a legitimate interest to process these data. Our social media pages are also controlled by the social medium itself. Please check their own privacy policies, to see how they handle Personal Data:

Facebook & Instagram : Meta Privacy Policy

LinkedIn: Privacy Policy

X (Twitter): Privacy Policy

 
Procurement and potential procurement matters (Business contacts):

 

Name, email address and phone number.

 We use these data to:

 

·         establish and maintain vendor relationship with you or the organization you represent; and

·         manage the handling and invoicing of orders.

 We may process these data, because this is necessary to perform our contract with you or the organization you represent.

 

Moreover, we also have a legitimate interest to process such data to maintain our business relationship with you or the organization you represent.

 

  1. Cookies
    • What are Cookies

A cookie is a small text file that is saved on your computer or mobile device via your browser when you visit a site.

  • What are the Types of Cookies?

In Terms of the Domain Placing the Cookie:

First-Party Cookies: It refers to the cookies created and placed on our website by ourselves and which are under our control.

Third-Party Cookies: Cookies created and managed by third-party companies we cooperate with are called third-party cookies. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

In Terms of Storage Period:

Session Cookies: These cookies allow website operators to link the actions of a user during a browser session. Session cookies are only available when your browser is open and is deleted when your browser is closed.

Persistent Cookies: These are the types of cookies that are permanent until a certain expiration date after your browser is closed. These can be used by websites to recognize your computer when you open your browser and browse the internet again. They are activated each time that the user visits the website the created that cookie.

In Terms of Intended Use:

Necessary Cookies: These types of cookies are necessary to ensure effective functioning of websites, to provide various services for you through websites, and to perform certain functions such as accessing secure areas. Without these cookies, it is not possible for us to provide necessary services such as providing a secure connection.

Functionality Cookies: These cookies help enhance a website’s performance and functionality. They aim to provide an enhanced and personalized experience by saving your preferences, such as language settings on the website.

Analytics Cookies: They are used by web analytics tools to collect statistical information such as time spent on the website, pages used, click information, time spent on a page, in order to analyze the use of websites and to perform more effective marketing activities.

Marketing/Targeting Cookies: These cookies collect information about you, your interests and your browsing habits. It ensures the implementation of functions such as preventing the repetition of the same advertisements, displaying advertisements properly, and in some cases displaying advertisements according to your interests.

  • When Do We Require Your Consent?

We request your consent before placing any non-necessary cookies on your device. You can give separate consent to each category of cookies by clicking on the appropriate button on the banner displayed to you.

Go Sharing uses Necessary, Functionality, Analytical, and Marketing cookies.

  • List of Cookies Used On Our Website

Necessary

Provider Type Cookie name Purpose Expiration
.youtube.com  

Third-party

 VISITOR_PRIVACY_METADATA This cookie is used to store the user’s consent and privacy choices for their interaction with the site. It records data on the visitor’s consent regarding various privacy policies and settings, ensuring that their preferences are honored in future sessions. 6 months

 

Functionality

Provider Type Cookie name Purpose Expiration
.go-sharing.com First-party _icl_visitor_lang_js This cookie is used to store the language preference of a user to provide content in that stored language the next time user visit the website. 1 day
.go-sharing.com First-party wpml_browser_redirect_test This cookie is used to test if cookies are enabled in the browser to provide appropriate user experience to the users. Session

 

Analytical

Provider Type Cookie name Purpose Expiration
Google Third-party _ga_D36KCTJLGK This cookie is used by Google Analytics to persist session state. 1 year 1 month
Google Third-party ga This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 1 year 1 month

 

Marketing

Provider Type Cookie name Purpose Expiration
.youtube.com Third-party YSC This cookie is set by YouTube to track views of embedded videos. Session
.youtube.com Third-party VISITOR_INFO1_LIVE This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface. 6 months

 

  • Cookie Management

You can select your cookie preferences by clicking on the appropriate button on the cookie banner when you first access the website. Moreover, you can update your cookie preferences at any time via the settings in your browser or smartphone.

You can set your browser to disable cookies. Most browsers offer different methods to protect your privacy. For example, you can allow first-party cookies and block third-party cookies.

Options for managing cookies in your browser can usually be found in the help function of the browser or in the settings of your smartphone.

  1. Do We Disclose Your Personal Data to Others?

Processors: We use Processors to assist us with our Services. These processors receive personal data from us and process it according to our instructions.

We use processors for various tasks, including verifying driving licences, hosting data, sending push notifications, supporting customer service, sending (automatic) emails and online forms, and providing analytics on our Services.

Our use of Processors is always in accordance with the Privacy Regulations. We have established contractual agreements with all our Processors in data processing agreements in which – in line with this Privacy Policy – it is defined what these Processors may do with your Personal Data, how they must secure it and when it must be deleted. These Processors may only use the data received from us within the scope of our instructions and under no circumstances for other purposes.

External controllers: Your payments will be processed via the third-party payment service provider Sofort (provided by Adyen) and respectively the terms and conditions of those services will apply to the payments you make using them. Any Personal Data you provide to this payment service provider will be processed by the payment service provider (as a Controller) in accordance with its own privacy policy.

We are legally obliged to include (some of) the Personal Data in our financial administration, which has to be shared with the national tax authority. The tax authority will process these Personal Data as a Controller in accordance with its own privacy policy.

We may share your personal data with our affiliates for internal management, development, security, and compliance purposes.

Apart from the above, we will not share your Personal Data with third parties, unless 1. you gave us your written consent and 2. we are (legally) required to do so, for example on the request of enforcement authorities or to substantiate a (judicial) claim.

  1. International Transfers of Personal Data

We may transmit your Personal Data to parties outside the European Economic Area (EEA). The laws in countries outside the EEA may not be as strict as the laws within the EEA. In light of this, Go Sharing has taken measures to protect your privacy and fundamental rights when your personal data is transferred outside the EEA and to other countries where no adequacy decisions of the European Commission apply. This includes the use of appropriate safeguards such as the standard contractual clauses approved by the European Commission to ensure a sufficient level of protection.

  1. Retention Period

We will not process or store any Personal Data that we do not need. We retain your personal data for as long as necessary to fulfill the purpose for which it was collected and used. In this respect, we apply the following retention periods:

Account data and details of rides | Your account data and the details of rides are retained as long as your account is activated and will be deleted within 6 months after the deactivating your account (unless stated otherwise below).

Driving license | The photo of your driving license will be retained for 30 days or as long as necessary to verify the driving licence. The information retrieved from the driving license is stored as long as your account is activated and/or until the driving license is invalidated.

Location data | This information is stored as long as necessary for the purposes stated above.

Newsletters | We retain the Personal Data used for sending newsletters until you unsubscribe from our newsletter via the link at the bottom of each newsletter.

Personal Data in our correspondence | This data is stored as long as necessary to handle your message/question/complaint.

Personal Data in our administration for the tax authorities | We store these Personal Data for seven (7) years, in accordance with our legal obligation.

Technical information on the use of our Services | The retention period for the technical information collected via cookies and automated technologies can be found in the Cookie section above.

After expiry of the aforementioned retention periods, we may process and retain certain Personal Data to comply with legal retention obligations and/or for fraud/misuse investigations or to substantiate a (judicial) claim. In such events, we will retain the data separately and only use such data for the aforementioned purposes.

  1. How to Exercise Your Privacy Rights

You have the following rights with regard to your personal data:

  • Right to access information about how we process your personal data, including the categories of personal data we process, recipients of your personal data, and purposes for our processing.
  • Right to rectification of inaccurate personal data concerning you, as well as, taking into account the purposes of the processing, the right to have incomplete personal data completed.
  • Right to erasure (deletion) of personal data concerning you where: (a) the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) you withdraw your consent and there are no other legal grounds for the processing; (c) you exercise your right to object (see below) and there are no compelling legitimate grounds for the processing; (d) the personal data has been unlawfully processed; or (e) the personal data have to be erased for compliance with a legal obligation applicable to us.
  • Right to restriction of processing (i.e., data will be blocked from normal processing but not erased) where: (a) you contest the accuracy of the personal data, for a period enabling us to verify the accuracy; (b) the processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead; (c) we no longer need the personal data for the purposes of the processing but they are required by you for the establishment, exercise or defence of legal claims; (d) you exercise your right to object (see below) pending the verification of whether our legitimate grounds override yours.
  • Where processing is based on your consent, the right to withdraw consent at any time, without affecting the lawfulness of the processing prior to such withdrawal.
  • Where processing is based on your consent, or on a contract, the right to data portability, i.e. the right to obtain a copy of the data concerning you in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from us.
  • Right to object to the processing of personal data based on our legitimate interests, provided that there are no compelling legitimate grounds for the processing that would override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
  • Right to not be subjected to automated decision-making: Go Sharing does not make use of automated decision-making.

If you wish to exercise any of your rights above, please contact us using the information in the section ‘Contact Us’ at the end of this Privacy Statement. We will respond to your request within 30 days of receiving such request. If we are unable to honor or otherwise deny your request, we will provide a reason why.

We may charge you a reasonable fee in the case that you request additional copies of your personal data or make excessive requests. Insofar as is practicable and required under law, we will notify third parties with whom we have shared your personal data of any request for correction, deletion, and/or restriction to the processing of your personal data. Please note that we cannot guarantee third parties will follow up on our notification and we encourage you to contact those third parties directly.

You always have the right to lodge a complaint with your local Data Protection Authority.

  1. Amendments to this Privacy Statement

We aim to constantly improve our internal procedures and our Services. That is why from time to time we can update this Privacy Statement.

The Effective Date of this Privacy Statement is set forth at the bottom of this statement. In case of material changes to the way we treat your personal data, we will publish the modified version of the Privacy Statement on our website. The most recent version of our Privacy Statement can always be found on our website. We therefore encourage you to review it periodically.

  1. Contact Us

If you have any questions, comments or concerns regarding the manner in which we handle your Personal Data, or if you wish to exercise your rights, please reach out to our Data Protection team:

By email: privacy@go-sharing.com

By post: GO Sharing B.V., Joan Muyskenweg 30, 1114AN Amsterdam-Duvendrecht.

Effective: May 2024

The original English version of the Privacy Statement may have been translated into other languages. The translated version of the original English version of the Privacy Statement is a courtesy and office translation only and no rights can be derived from the translated version. In the event of a dispute about the contents or interpretation of the Privacy Statement or in the event of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of the Privacy Statement, the English language version shall prevail, apply and be binding and conclusive. The English version of the Privacy Statement shall be used in legal proceedings.
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